Document-Based AI Search and Answers

AI that answers accurately based on your own material, such as internal documents, manuals and policies. We build it to answer only from the evidence it finds, not to make up plausible-sounding answers.

• ✓An internal helpdesk for questions about policies and work manuals
• ✓Agent assist that helps customer service staff find answers quickly
• ✓Searching product specifications and manuals
• ✓Turning accumulated Q&A and documents into reusable knowledge

1. 01A hybrid approach that combines search by meaning with search by exact wording reduces missed questions
2. 02We pay separate attention to the characteristics of Korean, such as particles and verb endings
3. 03When the evidence is insufficient, it says it doesn't know or hands off to a person
4. 04We measure search quality in numbers and improve it

• CEO background: built and rolled out company-wide an internal AI helpdesk (RAG document search) at a large enterprise→
• Blog: Hybrid RAG: Why Vector Search Alone Isn't Enough→
• STAYTOQ — AI chatbot that answers from lodging business material→